Return And Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@neutronshop.com. If your return is accepted, we will send you instructions on how and where to send your package. 

You can always contact us for any return question at info@neutronshop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@neutronshop.com 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

All returns must be shipped at:

1600 Northbrook Dr, Normal, IL 61761 – United States

You can always contact us for any return or refund questions at info@neutronshop.com 

Shipping

To return your product, you should mail your product, with RMA number and copy of the receipt, to: 

1600 Northbrook Dr, Normal, IL 61761 – United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

You can always contact us for any return or refund question at info@neutronshop.com 

Call us: 309-585-1234 

Hours: Mon-Fri  9 AM – 5 PM EST

Business Address: 1600 Northbrook Dr, Normal, IL 61761 – United States