Shipping Policy

This website sets out the shipping policy that applies to customers that make a purchase at [website]. If you have any questions, please contact our customer service team on [phone number] or [email address].

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout.

Shipping is currently FREE on all items within The United States

*Delivery delays can occasionally occur.

Calculated or Flat shipping rate for International orders.

Order Processing Time

The delivery is available in all regions of the United States.

It usually takes 1- 2 days (Mon – Fri) to process your order and 

3-5 working days (Mon – Fri) to deliver the order at your door.

For International Order it will take 10-15 to deliver your order.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Customs, Duties, and Taxes

My Website https://neutronshop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

My Website https://neutronshop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Also, we are always available to answer any questions and listen to suggestions, happy to answer regarding our delivery policy. Just contact us by clicking here, or call us at 309-585-1234, or email us at info@neutronshop.com any time.

We ship from our Business Address: 1600 Northbrook Dr, Normal, IL 61761 – United States

Returns, Refunds, and Exchanges

Note: The Return and refund policy is applicable only in the United States. For international orders, the return of the product unless incorrect, damaged, or faulty is not allowed.

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.